LimeWire

Technical Question? Here Are Some Common Issues:

• What is LimeWire?

  LimeWire is a peer-to-peer file sharing program that connects to the Gnutella network and enables users to search for and download files from other users. It is not a web site or a service, and LimeWire does not provide any of the content found on the network. LimeWire enables you to share your files with millions of other LimeWire users, and vice versa, so there is always a diverse selection of files available.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• What is my License Key and how do I use it?

  Your License Key activates the LimeWire PRO features that were included with your purchase. Your License Key can be found in the Welcome email that was sent to you or by clicking the Get License Key button located at the top of this page and signing in with your email address.

  If you are installing LimeWire for the first time:

  If you are upgrading from a previous version of LimeWire:

  ***If you do not see "License" under the File Menu in your software:

  

  click here to re-install your software.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• How does the LimeWire PRO free trial special offer work?

  When you sign up for your free trial, you have 30 days to try LimeWire PRO risk-free. If you enjoy LimeWire PRO and want to keep using it after your free trial is over, do nothing and your account will automatically be charged a single payment.

  If you do not wish to use LimeWire PRO after your free trial, cancel your trial here. You will not be charged if you cancel before your free trial expires, 30 days from the time you sign up.

  Please note that you must cancel your free trial if you do not wish to purchase LimeWire PRO.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• How do I cancel my free trial?

  Please click here to cancel your free trial.

  When you cancel your free trial, your LimeWire PRO software reverts to LimeWire Basic and you will not have access to the following PRO features:

  1. Turbocharged downloads
  2. AVG Anti-Virus software
  3. Optimized search results

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• Why am I having an issue with the Anti-Virus protection powered by AVG?

  If you are seeing error messages stating that AVG is unable to load or update or that your download cannot be scanned, it is likely that your computer's security software is blocking this component.

  Please add the latest version of LimeWire as an exception in your security software.

  ** If you already have an exception, it may be for an older version. Please delete it and create a new one for the most recent version of LimeWire that you are using.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• How do I uninstall LimeWire or the LimeWire toolbar?

  You can uninstall the LimeWire Program and the LimeWire Toolbar by clicking on the Windows "Start" button; then clicking on the "Settings" button and/or then clicking on the "Control Panel" button, then clicking on the "Add or Remove Programs" button, then selecting "LimeWire" & "LimeWire Toolbar", then clicking on the "Change/Remove" button.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• Why am I seeing the error message "Network Error - There might be a problem with your internet connection" or am having an issue connecting?

  It's possible that a firewall and/or security software (such as anti-virus) is blocking our software from accessing the internet. In the case of firewalls, you need to make sure that your software is allowing LimeWire as an exception so that you can access the internet.

  Because there are so many different brands of firewall software available, we cannot offer specific support on each one. However, here is some information that will help resolve the most common issues that occur:

  http://wiki.limewire.org/index.php?title=User_Cant_Connect

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• How do I reinstall my LimeWire PRO software?

  Windows XP

  Before you start, please back up your LimeWire Saved folder (Start > My Documents > LimeWire > Saved)

  1. Completely shut down LimeWire, including in the taskbar and system tray (the system tray is located in the bottom-right corner of the screen, usually next to the time).
  2. Uninstall all previous installations of LimeWire and Java Runtime Environment from Add/Remove programs (go to: Start > Settings > Control Panel > Add/Remove Programs).
  3. Delete all LimeWire icons and installers from your computer (you may find some on your desktop).

  4. Right-click the Start menu, then select Explore. Using the folder tree on the left side, navigate to the following directories, and delete them where found (you can right-click the folder and select Delete):

     C:\Documents and Settings\(username)\Application Data\LimeWire (where username is the name you use to log on to Windows)

     C:\Program Files\LimeWire

     NOTE: If you can't find these folders, go to Tools > Folder Options > View (or Advanced), then select Show Hidden Files.

  5. Restart your computer.

  6. Visit:

     http://www.limewire.com/javabuttond

     To re-download and install the JRE (Free Java Download > all Java downloads > Offline Installation).

  7. Clear your browser's cache and cookies
  8. Go to the PRO download page here: http://www.limewire.com/support/lookup/ and download the Windows installer. Click *Run*. If you have problems when selecting *Run*, save the LimeWire PRO installer to your hard drive, and then run the installer from its saved location.

  Windows Vista

  Before you start, please back up your LimeWire Saved folder (Start > My Documents > LimeWire > Saved)

  1. Completely shut down LimeWire, including in the taskbar and system tray (the system tray is located in the bottom-right corner of the screen, usually next to the time; you may need to expand it by clicking the left arrow button).
  2. Uninstall all previous installations of LimeWire and Java Runtime Environment from Add/Remove programs (go to: Start > Control Panel > Uninstall a program).
  3. Delete all LimeWire icons and installers from your computer (you may find some on your desktop).

  4. Right-click the Start menu, then select Explore. Using the folder tree on the left side, navigate to the following directories, and delete them where found (you can right-click the folder and select Delete):

     C:\Users\(username)\AppData\Roaming\LimeWire (where username is the name you use to log on to Windows)

     C:\Users\(username)\Incomplete (this will delete any partial downloads that were in progress)

     C:\Program Files\LimeWire

     NOTE: If you can't find these folders, go to Organize > Folder and Search Options > View, then select Show Hidden Files.

  5. Restart your computer.

  6. Visit:

     http://www.limewire.com/javabuttond

     To re-download and install the JRE (Free Java Download > all Java downloads > Offline Installation).

  7. Clear your browser's cache and cookies
  8. Go back to PRO download page here: http://www.limewire.com/support/lookup/ and download the Windows installer. Click *Run*. If you have problems when selecting *Run*, save the LimeWire PRO installer to your hard drive, and then run the installer from its saved location.

  Mac OS X

  Back up your successful LimeWire downloads from the LimeWire Saved folder (Users > username > LimeWire > Saved)

  1. Delete all versions of LimeWire, and delete your preferences directory (/Users/username/Library/Preferences/LimeWire). Delete the "install limewire" receipt from the "Macintosh HD/Library/Receipts" folder.
  2. Delete all LimeWire aliases and installers from your desktop and Dock, and the "install limewire" receipt from the receipts folder.
  3. Reboot your computer.
  4. Clear your browser's cache and cookies
  5. Download the latest OS X installer here: http://www.limewire.com/support/lookup/
  6. Reinstall LimeWire Pro.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• Why can't I find what I'm looking for?

  LimeWire 5.0 is configured by default not to share programs and particular file types. This was implemented to protect users from downloading malicious files or from sharing certain types of documents. While the actual number of results may be fewer, you are also seeing fewer results for suspect files.

  Also, if you want to refine your search results for better success you can use our Advanced Search feature:

  1. Enter your search term
  2. Click the menu button to the left of the search window and click on "Advanced Search" at the bottom of the list
  3. Under "Search for the following category" select the type of file you are looking for
  4. Type the name of the file you are looking for.

  Check the connection quality bars in the lower left corner of LimeWire. If you have 0 bars or 1 bar, then you aren't connected, and you should wait for LimeWire to connect. If LimeWire does not connect, then you won't be able to find files, but any previously started downloads will be affected by your connectivity.

  Also, because LimeWire files are shared between users, it is impossible to guarantee that you will always find the file you are looking for or that it will download at the desired speed every time. The speed of a download as well as its availability depends on the internet connection of both users as well as the presence of users who have the file you are looking for.

  If you are connected but can't find what you're looking for, try broadening your search criteria. A broader search will generally return more results than a specific search. Note that Lime Wire does not place files on the Gnutella network and does not guarantee that you will find the file you are looking for.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• Why won't LimeWire run properly on my Mac?

  LimeWire 5 requires Java version 1.6 to run. Both require Mac OS X 10.5 Leopard running on an Intel 64-bit processor. To find out what processor you are using, go to the Apple menu and select "About This Mac". LimeWire 5 will run on Core 2 Duo and Xeon processors, but it will not run on Core Duo or PowerPC processors because Apple has not released an updated Java version for older systems. More information is available on the Apple website: http://developer.apple.com/java/javaleopard.html. Please contact Customer Support for more information.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

• How do I use the files I downloaded with other programs besides LimeWire?

  The best way to get help using your files with other programs is to consult the Help documentation for the specific program you are trying to use. Because there are so many applications out there to choose from, we're unable to provide support on each one.

  Knowing where your files are stored will enable you to use them with other programs or devices. Open the "My Documents" folder in Windows XP (just "Documents" in Windows Vista or your home folder in Mac OS X), and look for the LimeWire folder. Files downloaded through LimeWire are saved to the "Saved" folder.

  If you are using iTunes, your LimeWire downloads will automatically appear in a LimeWire playlist in iTunes. Once your songs appear in iTunes you can copy them to your iPod or iPhone in the same way you transfer other files from iTunes.

  To transfer downloaded files manually from LimeWire to iTunes:

  1. Select the file in LimeWire's Library that you would like to transfer by clicking on it.
  2. Drag and drop the file into iTunes.

  Customers who have purchased LimeWire PRO can receive support by clicking here.
  To upgrade to LimeWire PRO, please click here.

Still Need Help?

Check out our FAQ page.

LimeWire has a zero tolerance policy for content that exploits children. To report a LimeWire user in violation of this policy, contact us at abuse@limewire.com